According to Dr. Phil Rich (no not the Dr. Phil you're thinking) ineffective communication consists of one or more the following elements:
Indirect (doesn't get to the point, never clearly states purpose or intention) | |
Passive (timid and reserved) | |
Antagonistic (angry, aggressive, or hostile tone) | |
Cryptic (underlying message or purpose is obscured and requires interpretation) | |
Hidden (true agenda is never stated directly) | |
Non-verbal (meaning is communicated through body language and behaviors, not words) | |
One way (more talk than listening) | |
Unresponsive (little interest in the perspective or needs of the other person) | |
Off base (responses and needs of the other person are misunderstood and misinterpreted) | |
Dishonest (dishonest statements are substituted for true feelings, thoughts, and needs) |
Thank God for introspection and the reminder that EFFECTIVE communication is:
Direct (to-the-point, leaving no doubt as to meaning or purpose) | |
Assertive (not afraid to state what is wanted or why) | |
Congenial (affable and friendly) | |
Clear (underlying issues are clear) | |
Open (no intentionally hidden messages or meaning) | |
Verbal (words are used to clearly express ideas) | |
Two way (equal amounts of talking and listening) | |
Responsive (attention paid to the needs and perspective of the other person) | |
On Track (correctly interprets responses and need of the other person) | |
Honest (true feelings, thoughts, and needs are stated |
-Ace of Rambles
I struggle between Assertive and Antagonistic. UGH, to be a successful black man in this world.... it's a thin line indeed.
ReplyDeleteI feel you!
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